The globalization added to the impressing spread and popularity of information and communication technologies bring lots of advantages to our societies. This involves disadvantages as well. For instance, terror and criminal organizations take advantage of such technological developments. They tend to put the media as a pillar of their strategies. Both traditional and new media offer them an impressive coverage.
All agree that terror risks are becoming global. They are not anymore geographically limited to turbulent regions of the globe. Criminal and terror groups have global audience and their followers are spread around the globe. Terrorism threat is therefore global and it is continuously increasing. Reports by experts and government agencies identify Terrorism as one of the biggest threats to their countries and regions (Terrorism and organized crime are a serious threat to Europe, as recent attacks in Paris show. Year 2015 report, of the Center for European Reform - Open society foundation)
To mitigate such risks, states are adapting their legislations, increase their cyber surveillance capabilities and ultimately tend to increase their intelligence and field resources. The tax payers may support substantial increases of budgets once or twice due to their increasing feeling of insecurity, but with the continuously increasing terror threats, they won’t accept continuous increases of public security and safety budgets. The states and public security agencies have no choice other than changing the paradigm. The most dominant public safety paradigm considers the citizen as a customer (the tax payer). In the so called democratic countries the citizen or the customer is a pure service receiver and tax payer. The state’s public safety agencies are the service providers
The new technologies and their increasing popularity amongst the citizens can help us rethink the whole public safety model. Some cities have already started to integrate the newest technologies and models, such as smart law enforcement, encouraged by the big progresses in big data and analytics. Next is leveraging the smart city models and the Internet of Things. Some of the cities that made the step during the last decade could decrease the criminality in their areas of responsibility by around 25% in 5 years. Big companies are very active in this very lucrative sector. Introducing smart law enforcement technologies brings the curve of criminality down but does not change modify its pattern. Why this statement? Because these cities and the companies that support them do such a great job introduce modern technological solutions to support an old public safety model. It is like helping a company to improve its production processes, but not helping it adapting its strategy and business model to its new environment and societal trends. We therefore believe such solutions are necessary but the effect will not be sustainable. What we need to keep in mind is that the criminal and terror organization are smart and adapt very quickly their strategies, they have much quicker decision processes and global information sharing approaches. Technologies, YES of course, but that is not enough. We need to change paradigm and create sustainable models that put the citizen in the center. Existing technologies enable us to do so. With such sustainable Public safety models, we can establish transparent relationships with citizens, intervention teams are optimally deployed and better informed and the citizens can feel safer. The relationship between public safety forces and the citizens make a major qualitative improvement. Last but not least is to keep the costs under control and prevent them take the exponential elevator.
We work with public safety organizations, states and municipalities change paradigm and help them architect and integrate sustainable citizen centric public safety models.